Refund policy

Last updated: October 16, 2026

This Refund Policy explains how returns, refunds and cancellations work for orders placed at shop.viajob.com (the "Site"), operated by Viajob Inc ("ViaJob Shop", "we", "us" or "our"). It is part of our Terms of Service.

The short version: you can request a return within 30 days after your order is delivered. Start the return from your account, and before you submit it we show you any fees that will be taken off your refund. Once we receive and check the items, we refund your original payment method.

1. What you can return

  • Items must be returned within 30 days after delivery.
  • Items must be unused, in the same condition you received them, and in their original packaging with any tags and accessories.
  • The following items cannot be returned unless they arrived damaged, defective or incorrect: personal protective and hygiene items that have been opened or used, such as ear plugs, respirators and gloves, and items marked as final sale.
  • When you start a return, items that cannot be returned are marked as not returnable and cannot be selected.

2. How to start a return

  1. Sign in to your account on the Site with the email address you used for your order. If you checked out as a guest, signing in with the same email address shows your orders.
  2. Open the order and select Request a return, or go to Account > Returns.
  3. Choose the items and quantities, select a reason and add a note if you like.
  4. Review the estimate. It lists the item subtotal, tax, and any return shipping fee or restocking fee, so you can see what will be refunded before you submit.

If you cannot sign in or cannot find your order, email us at viajob.system@gmail.com with your order number.

3. After you submit a request

  • We review return requests within 2 business days. You can follow the status in Account > Returns.
  • If your request is approved, we email you the return instructions and, where applicable, a return shipping label.
  • You can also drop returns off at our warehouse: our Houston warehouse, Monday to Friday 9:00 a.m. to 5:00 p.m. Please bring your order number.
  • If we decline a request, we will tell you why.

4. Return shipping and restocking fees

  • Return shipping: $8, taken off your refund. We cover return shipping when an item arrived damaged, defective or incorrect.
  • Restocking fee: We do not charge a restocking fee.
  • We never charge return shipping or restocking fees when an item arrived damaged, defective or incorrect.

5. Refunds

  • We inspect returned items when they arrive. Once the return is approved, we refund the original payment method within 5 business days. Your bank or card issuer may take a few more days to post the refund.
  • The refund includes the price you paid for the returned items and the sales tax charged on them, minus any fees shown in your return estimate.
  • Original shipping charges: not refunded, unless the item arrived damaged, defective or incorrect.
  • If you used a discount code, the refund is based on the discounted price you actually paid.
  • If an item comes back used, damaged by use, or missing parts, we may refund part of its price or return it to you.

6. Rewards points

  • Points you earned on refunded items are deducted from your balance.
  • If you used points on an order and the whole order is refunded or canceled, the points you used are returned to your balance.
  • If only part of an order is refunded, points you used on that order are not returned.
  • Points have no cash value and are never refunded as money.

7. Damaged, defective or incorrect items

Please check your order when it arrives. If something is damaged, defective or not what you ordered, email us at viajob.system@gmail.com within 7 days of delivery, with your order number and a photo of the problem. We will send a replacement or give you a full refund, and we cover any return shipping.

8. Exchanges

We do not currently offer direct exchanges. To get a different size, color or product, return the item for a refund and place a new order.

9. Canceling an order

If you need to cancel, email us as soon as possible with your order number. We can cancel orders that have not yet been shipped, and we refund the full amount to your original payment method. Once an order has shipped, please follow the return process above.

10. Translations

This policy is also available in Spanish and Chinese. If there is any difference between the versions, the English version applies.

11. Contact us