Shipping policy

Last updated: October 16, 2026

This Shipping Policy explains how orders placed at shop.viajob.com (the "Site"), operated by Viajob Inc ("ViaJob Shop", "we", "us" or "our"), are shipped. It is part of our Terms of Service.

The short version: choose standard or express shipping at checkout. The exact options, prices and sales tax for your address are shown at checkout before you pay.

1. Where we deliver

  • We ship to addresses in the 48 contiguous United States.
  • We do not ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, and we cannot deliver to PO Boxes or to APO/FPO military addresses.
  • We do not ship outside the United States.

2. Processing time

Orders placed before 2:00 p.m. (Central Time) on a business day are usually prepared within 1 to 2 business days. Orders placed after that time, or on weekends and U.S. public holidays, are processed from the next business day. Processing time is not included in the delivery estimates below.

3. Shipping options and rates

  • Standard shipping: usually 3 to 5 business days after the order ships.
  • Express shipping: usually 1 to 2 business days after the order ships.
  • Shipping rates depend on your address and your order, and are shown at checkout before you pay.
  • We ship with GOFO and USPS.
  • Delivery times are estimates, not guarantees. Weather, carrier delays and peak seasons can make them longer.

Free shipping

  • Standard shipping is free on orders of $30 or more.
  • Express shipping is free on orders of $100 or more.
  • The minimum is based on your product subtotal after discounts, before tax and shipping. Your cart shows how much more you need to qualify.

4. Tracking your order

When your order ships, we email you a confirmation with a tracking number. You can also follow the package in Account > Orders on the Site: the order page shows the carrier, the tracking number and the delivery events we have received, and lets you switch between packages when an order ships in more than one. To show those events we send the tracking number and carrier to a third-party tracking service, which collects the status from the carrier; see our Privacy Policy. Carriers do not always publish an event for every step, so the timeline can lag behind the package.

5. Sales tax

Sales tax is calculated at checkout based on your delivery address and is shown as a separate line before you pay.

6. Addresses

Please check your address before you place the order. If you need to change it, email us within 12 hours of placing the order and before it ships. We are not responsible for orders delivered to an incorrect address entered at checkout, but we will help you work with the carrier.

7. Lost, delayed or damaged packages

  • If tracking shows your order as delivered but you cannot find it, check around your delivery location and with neighbors, then email us within 7 days of the delivery date.
  • If your package has not moved for 5 business days, email us and we will contact the carrier.
  • If your order arrives damaged, keep the packaging and follow section 7 of our Refund Policy.

8. Translations

This policy is also available in Spanish and Chinese. If there is any difference between the versions, the English version applies.

9. Contact us